Returns & Refunds

At Oryn, we want you to feel confident trying our products. That’s why your purchase is backed by our 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

If you’re not satisfied with your ORYN purchase, you may request a refund within 90 days of the delivery date.

To be eligible, you must:

Contact us within 90 days of receiving your order.
Provide your order number and the email address used to place the order.
Return the product and any remaining components if requested by our support team.

Because ORYN products include personal-use and microneedling components, returned products cannot be resold once opened. However, opening and trying the product does not automatically disqualify you from our 90-day guarantee.

How to Request a Return

To start a return, contact us at support@orynhair.com with your order number and reason for the return.

Please do not send products back without contacting us first. Our team will provide return instructions if a return is required.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and photos of the issue.

If approved, we will arrange a replacement or refund at no additional cost.

Refunds

Once your return or refund request has been approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Cancellations

Orders may only be cancelled before they have been processed or shipped. If your order has already shipped, it will need to follow our standard return process.

Final Sale Items

Gift cards and items specifically marked as Final Sale are not eligible for return unless required by applicable law.

Contact Us

For questions about returns or refunds, contact:

Oryn
Website: orynhair.com
Email: support@orynhair.com

This policy does not limit any rights you may have under applicable consumer protection laws.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@orynhair.com